Inspector

Inspector helps you keep track of your team’s personal work queues, showing you the same tasks that the user sees as well as the ones that are hidden from them due to queue configuration.

You also see the skill gaps that prevent user from pulling tasks from their assigned work queues.

https://www.loom.com/share/ad7c39113e8f4864a9fc8cb29d7eb8e3

You can restrict the ability to view other user’s queues by authorizing individual groups in Administration Console.