Privacy Policy - Totem Dev

TOTEMDEV (hereafter “the Company” or “the Data Controller”) is committed to respecting your privacy  and the data protection regulations. The data protection regulations include the European General Data Protection Regulation 2016/679 of 27 April 2016 (hereafter referred to as “the GDPR”).

Please read the following to learn more about the Company’s privacy policy (hereafter “the Policy”). This Policy refers to websites of the Company available at the following URLs: and their subdomains like: (hereafter “the Site(s)”) )”) and also the purchase of Totem Dev products on the Atlassian marketplace operated by the company Atlassian Corporation Plc.

Please do not submit or provide any personal data to the Company without having read, understood, and accepted this Policy in full. If you have any question about this Policy, please contact the Company:


MD-3601, str. Alessandro Bernardazzi 17, ap.1,
mun. Ungheni, Republica Moldova.

Or send an email to: 


The Data Controller is TOTEMDEV, Societate cu răspundere limitată registered in the Trade Registry of Chisinau, Moldova as number 1022609000314, with its head office at

MD-3601, str. Alessandro Bernardazzi 17, ap.1,
mun. Ungheni, Republica Moldova.

represented by Sergiu Andrian in his capacity as Administrator. This means that the Company is the legal entity that processes the personal data on the Sites and implements procedures to safeguard this data and respect the rights of the data subjects.


The Company collects your personal data for the following purposes:

  • To send you information about the Company services: after signing up for our communications, an email will be sent to you;

  • To meet your requests: after requesting information or quotes, the Company will contact you;

  • To perform the requested TOTEM DEV’s services and products you purchase on the Atlassian marketplace;

  • To perform the requested support and maintenance services on the Company’s Support and Maintenance Platform;

  • To conduct statistical analysis in order to understand our audience and adapt our services to your needs. These statistics are kept at the Sites of our various service providers.

The Company collects and processes information about you only where it has a legal basis to do so. In addition to instances where your consent has been collected, the processing of your personal data for the aforementioned purposes is necessary for the Company to:

  • Comply with a legal obligation;

  • Perform a contract between you and the Company;

  • Serve the following Company’s legitimate interests:

    • Processing of your personal data for research, product development and improvements;

    • Processing of your personal data for direct marketing – of the same, or similar, or related products and services;

    • Processing of your personal data for the purpose of security and protection of the Company’s legal rights and interests:

      • Prevention, detection and investigation of security incidents (unauthorized access, intrusion, misuse of company systems, networks, computers and information, including prevention of personal data breaches and cyber attacks);

      • IP rights protection and IP theft prevention.


4.1. Data you send to the Company directly

You directly provide to the Company personal data when you use the Sites or interact with the Company. This occurs on the following actions:

  • create an account;

  • leave a comment;

  • leave feedback;

  • sign up for our communications (email lists, newsletters, etc.) or for any communication related to the products and services provided by the Company;

  • use the support and maintenance services on our Support and Maintenance Platform.

The personal data the Company collects when you use the Sites are:

  • Display name; [Mandatory]

  • Email address; [Mandatory]

  • Languages; [Optional]

Depending on the context of the communication (statutory or contractual requirement, or a requirement necessary to enter into a contract), if you do not provide us with this information, the Company will not be able to process your request. 

4.2. Data the Company indirectly collects

The Company collects your personal data when you purchase Company’s products via the Atlassian marketplace operated by Atlassian Corporation Plc. The personal data collected via the Atlassian marketplace are:

  • Email address; [Mandatory]

  • First name; [Mandatory]

  • Last name; [Mandatory]

  • Phone number; [Mandatory]

  • Languages; [Optional]

  • Company name; [Mandatory]

    • Country; [Mandatory]

    • Address; [Mandatory]

    • City; [Mandatory]

    • State/Province; [Optional]

    • Zip/Postcode; [Optional]

    • VAT Number; [Optional]

  • Billing contact; [Optional]

    • Email address; [Mandatory]

    • First name; [Mandatory]

    • Last name; [Mandatory]

    • Phone number; [Mandatory]

  • Technical contact; [Optional]

    • Email address; [Mandatory]

    • First name; [Mandatory]

    • Last name; [Mandatory]

    • Phone number; [Mandatory]

  • End user company; [Optional – when client is a reseller]

    • Country; [Mandatory]

    • Address; [Mandatory]

    • City; [Mandatory]

    • State/Province; [Optional]

    • Zip/Postcode; [Optional]


The Company will not retain your personal data longer than necessary to fulfill the purposes for which it was collected or to fulfill legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, the Company will delete your personal data. The individual retention periods depend on the type of personal data and the purpose of its processing.

Depending on the type of data collected, the Company applies the following retention periods:

Type of personal data

Retention period

Cookies stored by the Company on your computer or mobile devices

Thirteen (13) months from the date of your consent

Data for prospection purposes

Three (3) years from the date of inactivity on your account

Inactive customer or user account

Three (3) years from the date of inactivity on your account

User name in blog or support issue signature

Three (3) years from the date of inactivity on your account


6.1 General

The data collected on the Sites are communicated to the Company’s marketing, sales, and human resources departments to fulfill their specialized purposes. Totem Dev must ensure that any person that it authorizes to process Personal Data (including staff, agents and Sub-processors) will be subject to a duty of confidentiality (whether a contractual duty or a statutory duty).

We do not sell, rent or otherwise disclose personal information collected by our Sites and Products to third parties in the ordinary course of business. We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

6.2 Service Providers

We work with third-party service providers to supply us with specialized services like customer service, business analytics, sales case management, marketing, email deployment, hosting, maintenance, backup, storage, virtual infrastructure, analysis, billing, payment processing and other, which may require them to access or use information about you that you supply. This may include Personal Data.

You warrant that you have familiarized yourself with and agree to be bound by any applicable third party terms relevant to the Services.

6.2.1 Marketing and Sales Providers

We work with third-party service providers to enable us to further market and advertise our Services. In order to do this, we may provide them with Personal Data which will be processed in a manner compliant with the appropriate Data Protection Law.

These systems have rigorous data protection standards, and their data are only accessible by Totem Dev staff members who undergo training on data management best practices.

Marketing and Sales Providers may establish a profile of potential people to whom we might advertise, based on data we provide them. Marketing and Sales Providers may include, but are not limited to the following third parties:

6.2.2 Analytics Providers

We work with third–party analytics services to evaluate your use of the Site and Services, as the case may be, by compiling reports on activity (based on their collection of IP addresses, Jira instance, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site and Services you visit, and what actions you perform, search terms and other similar usage data) and analyzing performance and error metrics.

These third parties use cookies and other technologies to help collect, analyze, and provide us reports or other data.

6.2.3 Integrated Partners

Our products may integrate with third party products. We may share your information with these third parties in connection with their services, which will be described in relevant product documentation. We may also share information with these third parties where you have agreed to that sharing. Totem Dev Integrated Partners may include, but are not limited to:

The Company requires its partners to respect data privacy regulations by implementing strict confidentiality and data protection policies. Please note that the Company will not disclose your personal data to third parties which are not authorized to process them.

Additionally, you may choose to make use of third-party add-ons in conjunction with Totem Dev services. Third-party add-ons are software written by third-parties to which you grant access privileges to your content. The information we receive when you link or integrate our services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our services.

6.3. International transfer of your personal data

Some of the aforementioned recipients may not be located in the European Union (hereafter referred as to the “EU”). For that reason, the Company may transfer your personal data outside the EU.

In this case, the Company guarantees an adequate level of protection of your personal data by implementing contractual restrictions regarding confidentiality and security in line with applicable data protection regulations.

The Company verifies annually each U.S.-based subcontractor has a valid Privacy Shield on the site 


In accordance with the GDPR and to the extent permitted by applicable data protection regulations, you have the right to:

  • Access to the personal data held by the Company about you;

  • Request their update or correction in case of inaccuracy;

  • Request the deletion of your personal data if it is no longer needed by the Company for the purposes for which they were collected or otherwise processed;

  • Data portability, which allows you to obtain your personal data in an electronic format for you or for another controller;

  • Object to or restrict the processing of your personal data;

  • When the legal basis of the data processing was the consent, withdraw your consent at any time where your personal data was processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);

  • File a complaint with the data controller, and/or the relevant data protection authority.

Questions, comments, requests, and complaints must be emailed to the following address: or mailed to the Company:

MD-3601, str. Alessandro Bernardazzi 17, ap.1,
mun. Ungheni, Republica Moldova.

All requests will be handled promptly, and no longer than one month after receiving the request. This period may be extended to two (2) months considering the complexity and number of requests. The Company will inform you by electronic means when the request was made by electronic means unless otherwise requested by you in case of extension of the period of one (1) month, within one (1) month of receipt of the request, together with the reasons of the delay.


Articles posted to the Company’s Blogs (the “Blogs” available at the following URLs: may be freely viewed by you and may receive comments via Disqus, a free service for adding comments to several areas of the Blog.

In order to post a comment, you must sign in by creating a Disqus account or logging in to his or her existing Disqus account if he or she already has one.

If you intend to post a comment on the Blog, please read Disqus’ privacy policy before signing up. You can find it at the following address:   .

Disqus Inc. is a company under American law. Data collected by Disqus is hosted and processed in the United States.

For any request or dispute with Disqus Inc. Regarding your personal data, you can contact it at

The Sites may contain links to the websites of our partners or third-party companies.

Note that these websites have their own privacy policies and that the Company waives all liability for how these sites use the information collected when you click on those links.

Please review these sites’ privacy policies before sending them your personal data.


The Company reserves the right to update this Policy in order to adapt it to new practices and service plans or to changes in the present applicable data protection regulations.

Amendments to these terms will be effective upon posting and operate as a condition of your continued engagement with Totem Dev or continued use of our websites, software or services. It is your responsibility to check this page periodically for any updates to this privacy policy. We encourage you to review our privacy policy whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.