Basic Edition | Enterprise Edition |
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Our Basic Edition was built for small and mid-sized businesses who need a little more to get the job done. Go for Basic if you are just looking to keep track of team skills and conveniently see the experts on your issue screen. | Enterprise Edition comes with advanced analytics capabilities, helping you keep track of knowledge and delivery issues and risks |
| https://marketplace.atlassian.com/apps/1227275/skills-for-jira?tab=overview&hosting=cloud&utm_source=documentation&utm_medium=features | |
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Expert Finder BASIC ENTERPRISE
Users can quickly find colleagues with the required skill by exploring the knowledge tree
Users can search for experts by a combination of skills and group membership
Users can inspect skill sets of an individual colleague
Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills
Skillset Fields BASIC ENTERPRISE
Admin can create one or more Skillset fields that will hold skill requirements for tasks at various stages (e.g. separate requirements for Engineering and Business SMEs)
Admin can restrict workflow transitions to experts only
Admin can configure skills and categories
Admin can customize the skill tree per field or project
Manager can set skill requirements when creating, editing or transitioning a task
Users see the list of experts matching the skill requirements right on the issue screen
Users can query issues by skill requirements or by matching experts with JQL
Self-Service AssignmentsBASIC ENTERPRISE
Admin can configure multiple work queues for their users to pull tasks from
Use JQL or select one of the existing filters to flexibly define the scope and priorities
Pre-assign tasks to only be pulled by a specified user
Configure dependency links to only assign tasks when all dependencies are resolved
Limit work in progress (e.g. 1 active task per user)
Admin can hide the upcoming tasks from users to avoid bias and hesitation
Users get a dedicated Assignments dashboard where they can:
Pull their next most important task that they are qualified for
See their tasks in progress
See their work queue (when enabled by Admin)
See the skill sets required by the tasks in the current queue. Skills for Jira highlights the skills that the current user lacks
See the other qualified experts
Admin can add "Get next task" button widget to their existing Jira dashboards
You can read more about self-service assignments here: Self-Service Assignments
Inspector BASIC ENTERPRISE
Manager can inspect each user’s personal work queue (i.e. the ordered list of tasks, first of which will be assigned to the user upon pressing the “Get next task” button)
Manager can view the same tasks that the user sees in their Self-Service Assignments Dashboard
Manager can view tasks that are hidden from the user due to queue configuration
Manager can view skill gaps that prevent user from pulling tasks from their assigned work queues
Risk Analytics ENTERPRISE
Users can analyze any set of tickets for knowledge risks and identify:
Scarce skill sets and their demand on the project
Users that are bottlenecks on the project or possess unique or scarce skills
Issues that are at risk due to skill scarcity
You can read more about Skills for Jira analytics here: Risk Analytics
Delivery Analytics ENTERPRISE
User can monitor delivery metrics across work queues and identify issues like bottlenecks, blockers and idle time
User can see the forecast of delivery performance
User can view view past and future assignments on a timeline