Before the team can start using Self-service or Automated assignments, an Administrator needs to configure the work queues and enable Pull support in Skills for Jira - Administration Console / Assignments.
Administrators define Work Queues and assign them to user groups:
Only users that are both in “marketers” and “trainees” groups will get tasks from “Marketing Training Queue”
Scope (JQL query or filter)
, controlling the scope of work, task order (through the scope JQL filter), visibility, as well as control max user workload.
“Scope (JQL filter)” defines the scope and order of the tasks in the work queue. The “Get next task” button will assign the best task from across all relevant work queues, using the following rules:
Higher priority tasks from across queues always go first
Tasks from higher-priority queues go second
The work queue is selected randomly between same-priority work queues
Tasks from a work queue are fetched in order defined by the “Scope (JQL filter)“ (i.e. “ORDER BY” clause)