Expert Finder
Users can quickly find colleagues with the required skill by exploring the knowledge tree
Users can search for experts by a combination of skills and group membership
Users can inspect skill sets of an individual colleague
Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills
Skillset Fields
You can add skill requirements to tasks by creating Skillset fields. You can model complex cases (such as separate requirements for Engineering and Business SMEs) by maintaining multiple fields
Users see the list of experts matching the skill requirements right on the issue screen
Users can query issues by skill requirements or by matching experts
Admin can restrict transitions to experts only
Admin can customize the skill tree for each field (e.g. separate skill trees for Engineering and Business experts)
Risk Analysis
Users can analyze any set of tickets for knowledge risks and identify:
Scarce skill sets and their demand on the project
Users that are bottlenecks on the project or possess unique or scarce skills
Issues that are at risk due to skill scarcity
You can read more about Skills for Jira analytics here: Risk Analysis
Self-Service Assignments
Admin can configure multiple work queues for their users to pull tasks from
Use JQL or select one of the existing filters to flexibly define the scope and priorities
Pre-assign tasks to only be pulled by a specified user
Configure dependency links to only assign tasks when all dependencies are resolved
Limit work in progress (e.g. 1 active task per user)
Admin can hide the upcoming tasks from users to avoid bias and hesitation
Users get a dedicated Assignments dashboard where they can:
Pull their next most imporatnt task that they are qualified for
See their tasks in progress
See their work queue (when enabled by Admin)
See the skill sets required by the tasks in the current queue. Skills for Jira highlights the skills that the current user lacks
See the other qualified experts
Admin can add "Get next task" button widget to their existing Jira dashboards
You can read more about self-service assignments here: Self-Service Assignments
Delivery Analysis
User can monitor delivery metrics across work queues and identify issues like bottlenecks, blockers and idle time
User can see the forecast of delivery performance
User can view view past and future assignments on a timeline
Inspector
Manager can inspect each user’s personal work queue (i.e. the ordered list of tasks, first of which will be assigned to the user upon pressing the “Get next task” button)
Manager can view the same tasks that the user sees in their Self-Service Assignments Dashboard
Manager can view tasks that are hidden from the user due to queue configuration
Manager can view skill gaps that prevent user from pulling tasks from their assigned work queues