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Expert Finder

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Users can quickly find colleagues with the required skill by exploring the knowledge tree

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Appanvil karma designer
summary BASIC Go for Skills for Jira Basic if you are looking to keep track of team skills, see experts on your issue screens or distribute tasks via self-service Expert Finder Skillset Fields Self-Service Assignments Inspector Try It Free ENTERPRISE Enterprise Edition comes with Data Center support and advanced analytics capabilities, revealing knowledge risks and delivery issues Expert Finder Skillset Fields Self-Service Assignments Inspector Delivery Analytics Risk Analytics Jira Data Center support Try It Free Expert Finder Explore skill graph with all experts and qualifications in the organizationSearch for experts by a combination of skills and group

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membershipInspect skill sets of an individual

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Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills

Skillset Fields

  • You can add skill requirements to tasks by creating Skillset fields. You can model complex cases (such as separate requirements for Engineering and Business SMEs) by maintaining multiple fields

  • Users see the list of experts matching the skill requirements right on the issue screen

  • Users can query issues by skill requirements or by matching experts

  • Admin can restrict transitions to experts only

  • Admin can customize the skill tree for each field (e.g. separate skill trees for Engineering and Business experts)

https://totem-dev.atlassian.net/wiki/spaces/SKILLS/pages/415629458/Getting+started#1.-Create-a-%22Skillset%22-custom-field

Risk Analysis

  • Users can analyze any set of tickets for knowledge risks and identify:

    • Scarce skill sets and their demand on the project

    • Users that are bottlenecks on the project or possess unique or scarce skills

    • Issues that are at risk due to skill scarcity

You can read more about Skills for Jira analytics here: Risk Analysis

Self-Service Assignments

  • Admin can configure multiple work queues for their users to pull tasks from

    • Use JQL or select one of the existing filters to flexibly define the scope and priorities

    • Pre-assign tasks to only be pulled by a specified user

    • Configure dependency links to only assign tasks when all dependencies are resolved

    • Limit work in progress (e.g. 1 active task per user)

  • Admin can hide the upcoming tasks from users to avoid bias and hesitation

  • Users get a dedicated Assignments dashboard where they can:

    • Pull their next most imporatnt task that they are qualified for

    • See their tasks in progress

    • See their work queue (when enabled by Admin)

    • See the skill sets required by the tasks in the current queue. Skills for Jira highlights the skills that the current user lacks

    • See the other qualified experts

  • Admin can add "Get next task" button widget to their existing Jira dashboards

You can read more about self-service assignments here: Self-Service Assignments

Delivery Analysis

  • User can monitor delivery metrics across work queues and identify issues like bottlenecks, blockers and idle time

  • User can see the forecast of delivery performance

  • User can view view past and future assignments on a timeline

Inspector

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Manager can inspect each user’s personal work queue (i.e. the ordered list of tasks, first of which will be assigned to the user upon pressing the “Get next task” button)

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Manager can view the same tasks that the user sees in their Self-Service Assignments Dashboard

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Manager can view tasks that are hidden from the user due to queue configuration

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colleagueCompare expert’s skill sets and identify gaps Skillset Fields Include skill requirements in your ticketsSee matching experts matching right on the issue screenRestrict tasks to experts onlyQuery tasks by expertise with JQL or automation Self-Service Assignments Let team pull their next task that with 1 clickSet up queues for users to pull tasks fromLet automation maintain scope, priorities and handle skill requirements and dependenciesLimit work in progress Inspector Inspect user’s work queueView tasks that hidden due to queue configurationExamine skill gaps that prevent user from pulling tasks from their assigned work queues Delivery Analytics Monitor current and forecasted delivery metrics across your teams and work queuesIdentify critical experts that like bottlenecks, blockers and idle timeInspect past and upcoming assignments on a timeline Risk Analytics Analyze skill demand on your current or upcoming projectsIdentify important skill combinations that are scarce or missing in the organizationIdentify experts that are possess unique or scarce skills and knowledgeIssues that are at risk due to missing or insufficient skill requirements YOUR HEADLINE Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. YOUR HEADLINE Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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