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Expert Finder

  • Any user can explore the skill tree, viewing skill hierarchy and the qualified experts

  • Users can search for 1 or more skills to to find experts with the required skill set

  • Users can inspect experts’ skill sets

  • Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills

Skillset Fields

  • By creating Skillset fields you can add skill requirements to tasks. You can model complex cases (such as separate requirements for Engineering and Business SMEs) by creating multiple fields

  • Admin can customize skill tree per field type (e.g. separate skill trees for Engineering and Business experts)

  • Users see the list of experts matching the skill requirements right on the issue screen

  • Users can query issues by skill requirements or by matching experts

  • Customers can restrict transitions to experts only

https://totem-dev.atlassian.net/wiki/spaces/SKILLS/pages/415629458/Getting+started#1.-Create-a-%22Skillset%22-custom-field

Risk Analysis

  • Authorized users can analyze any set of tickets and see:

    • Skill sets in demand and their Scarcity (Blocker (no experts), Bottleneck (1 expert), Scarce (2-3 experts) or OK)

    • Users are Bottlenecks or hold Scarce skills

    • Issues that are at risk due to skill scarcity

    • Skills for Jira quantifies demand in # of tickets, hours or Story Points if configured by the admin

You can read more about Skills for Jira analytics here: Risk Analysis

Self-Service Assignments

  • Customer can configure multiple work queues for their users to pull tasks from

    • Admin uses JQL or selects one of the existing filters to flexibly define the task scope and order in the queue

    • Tasks can be pre-assigned to not be pulled by anyone aside from the specified person

    • Dependency links can be configured, to skip tasks that depend on other tasks that are not yet completed

    • Admin can limit work in progress per queue (e.g. max 1 task or don't allow pulling while tasks in progress have more than Xh remaining time)

  • Admin can hide the work queue from their users to avoid bias and encourage pulling

  • Customer can add a "Get next task" button widget to their existing Jira dashboard

  • Users get a dedicated Assignments dashboard where they can:

    • Pull their next most imporatnt task that they are qualified for

    • See their tasks in progress

    • See their work queue (when enabled by Admin)

    • See the skill sets required by the tasks in the current queue. Skills for Jira highlights the skills that the current user lacks

    • See the other qualified experts

You can read more about self-service assignments here: Self-Service Assignments

Delivery Analysis

  • User can monitor delivery metrics across work queues and identify issues like bottlenecks, blockers and idle time

  • User can see the forecast of delivery performance

  • User can view view past and future assignments on a timeline

Inspector

...

Inspect each user’s personal work queue (i.e. the ordered list of tasks, first of which will be assigned to the user upon pressing the “Get next task” button)

...

View the same tasks that the user sees in their Self-Service Assignments Dashboard

...

View tasks that are hidden from the user due to queue configuration

...

Appanvil karma designer
summary BASIC Go for Skills for Jira Basic if you are looking to keep track of team skills, see experts on your issue screens or distribute tasks via self-service Expert Finder Skillset Fields Self-Service Assignments Inspector Try It Free ENTERPRISE Enterprise Edition comes with Data Center support and advanced analytics capabilities, revealing knowledge risks and delivery issues Expert Finder Skillset Fields Self-Service Assignments Inspector Delivery Analytics Risk Analytics Jira Data Center support Try It Free Expert Finder Explore skill graph with all experts and qualifications in the organizationSearch for experts by a combination of skills and group membershipInspect skill sets of an individual colleagueCompare expert’s skill sets and identify gaps Skillset Fields Include skill requirements in your ticketsSee matching experts matching right on the issue screenRestrict tasks to experts onlyQuery tasks by expertise with JQL or automation Self-Service Assignments Let team pull their next task that with 1 clickSet up queues for users to pull tasks fromLet automation maintain scope, priorities and handle skill requirements and dependenciesLimit work in progress Inspector Inspect user’s work queueView tasks that hidden due to queue configurationExamine skill gaps that prevent user from pulling tasks from their assigned work queues Delivery Analytics Monitor current and forecasted delivery metrics across your teams and work queuesIdentify critical experts that like bottlenecks, blockers and idle timeInspect past and upcoming assignments on a timeline Risk Analytics Analyze skill demand on your current or upcoming projectsIdentify important skill combinations that are scarce or missing in the organizationIdentify experts that are possess unique or scarce skills and knowledgeIssues that are at risk due to missing or insufficient skill requirements YOUR HEADLINE Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. YOUR HEADLINE Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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