Before we start configuring Self-Service Assignments, let’s briefly talk about what happens under the hood when a user requests their next task by pushing the “Get next task” button either in User Console / Assignments or in a Jira Dashboard Widget.
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Higher priority tasks always go first
Given the same task priority, tasks from higher-priority queues go second
Given the same task priority and queue priority, the work queue is selected at random
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By enabling “Local Priority” on your queues you can ensure that issues from more important queues are delivered first.
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Figuring out how a queue with “Local priority” will interact with other queues might be a challenging, so we prepared a few examples to help you model your use case: 1st pick queue with local priority and Standard task is preferred over 5th pick queue with local priority and Showstopper task 1st pick queue with global priority and Standard task is preferred over 5th pick queue with local priority and Showstopper task 5th pick queue with global priority and Showstopper task is preferred over 1st pick queue with global priority and Standard task 5th pick queue with global priority and Showstopper task is preferred over 1st pick queue with local priority and Standard task 1st pick queue with global priority and Showstopper task is preferred over 1st pick queue with local priority and Standard task 1st pick queue with global priority and Showstopper task is preferred over 1st pick queue with global priority and Standard task 1st pick queue with local priority and Showstopper task is preferred over 5th pick queue with global priority and Standard task 1st pick queue with local priority and Showstopper task is not preferred over 1st pick queue with local priority and Standard task
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Statuses
You define how a task will be transitioned on assignment by selecting a set of FROM and TO statuses
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