Expert Finder
Any user can explore the skill tree, viewing skill hierarchy and the qualified expertsUsers can quickly find colleagues with the required skill by exploring the knowledge tree
Users can search for 1 or more skills to to find experts with the required skill setexperts by a combination of skills and group membership
Users can inspect experts’ skill sets of an individual colleague
Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills
Skillset Fields
By creating Skillset fields you You can add skill requirements to tasks by creating Skillset fields. You can model complex cases (such as separate requirements for Engineering and Business SMEs) by creating maintaining multiple fieldsAdmin can customize skill tree per field type (e.g. separate skill trees for Engineering and Business experts)
Users see the list of experts matching the skill requirements right on the issue screen
Users can query issues by skill requirements or by matching experts
Customers Admin can restrict transitions to experts only
Admin can customize the skill tree for each field (e.g. separate skill trees for Engineering and Business experts)
Risk Analysis
Authorized users Users can analyze any set of tickets for knowledge risks and seeidentify:
Skill Scarce skill sets in demand and their Scarcity (Blocker (no experts), Bottleneck (1 expert), Scarce (2-3 experts) or OK)Users are Bottlenecks or hold Scarce and their demand on the project
Users that are bottlenecks on the project or possess unique or scarce skills
Issues that are at risk due to skill scarcitySkills for Jira quantifies demand in # of tickets, hours or Story Points if configured by the admin
You can read more about Skills for Jira analytics here: Risk Analysis
Self-Service Assignments
Customer Admin can configure multiple work queues for their users to pull tasks from
Admin uses Use JQL or selects select one of the existing filters to flexibly define the task scope and order in the queueTasks can be pre-assigned to not priorities
Pre-assign tasks to only be pulled by anyone aside from the specified person
Dependency links can be configured, to skip tasks that depend on other tasks that are not yet completed
Admin can limit work in progress per queue a specified user
Configure dependency links to only assign tasks when all dependencies are resolved
Limit work in progress (e.g. max 1 task or don't allow pulling while tasks in progress have more than Xh remaining timeactive task per user)
Admin can hide the work queue upcoming tasks from their users to avoid bias and encourage pulling
Customer can add a "Get next task" button widget to their existing Jira dashboard
hesitation
Users get a dedicated Assignments dashboard where they can:
Pull their next most imporatnt task that they are qualified for
See their tasks in progress
See their work queue (when enabled by Admin)
See the skill sets required by the tasks in the current queue. Skills for Jira highlights the skills that the current user lacks
See the other qualified experts
Admin can add "Get next task" button widget to their existing Jira dashboards
You can read more about self-service assignments here: Self-Service Assignments
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User can monitor delivery metrics across work queues and identify issues like bottlenecks, blockers and idle time
User can see the forecast of delivery performance
User can view view past and future assignments on a timeline
Inspector
Inspect Manager can inspect each user’s personal work queue (i.e. the ordered list of tasks, first of which will be assigned to the user upon pressing the “Get next task” button)
View Manager can view the same tasks that the user sees in their Self-Service Assignments Dashboard
View Manager can view tasks that are hidden from the user due to queue configuration
View Manager can view skill gaps that prevent user from pulling tasks from their assigned work queues