Page Comparison

You can set up multiple work queues and attribute them to users via user groups (i.e. Only users that are both in “Group A” and “Group B” will get tasks from “Work Queue 1”).

Pushing the “Get next task” button will yield the best task from across all relevant work queues, using the following rules:

1. Higher priority tasks always go first

2. Tasks from higher-priority queues go second

3. The work queue is selected randomly between same-priority work queues

4. Tasks from a work queue are fetched in order defined in the “Scope (JQL filter)“ (i.e. “ORDER BY” clause)