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  • Any user can explore the skill tree, viewing skill hierarchy and the qualified experts

  • Users can search for 1 or more skills to to find experts with the required skill set

  • Users can compare inspect experts’s skill sets of multiple users

  • Users can identify skill gaps by comparing expert’s skill set with another user, group or any set of skills

Skillset Field

  • By creating Skillset fields you can add skill requirements to tasks. You can model complex cases (such as separate requirements for Engineering and Business SMEs) by creating multiple fields

  • Admin can customize skill tree per field type (e.g. separate skill trees for Engineering and Business experts)

  • Users see the list of experts matching the skill requirements right on the issue screen

  • Users can query issues by skill requirements or by matching experts

  • Customers can restrict transitions to experts only