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You can set up multiple work queues and attribute them to users via user groups (i.e. Only users that are both in “Group A” and “Group B” will get tasks from “Work Queue 1”).

You control the ordering in queues. You control the priority of queues. Skills for Jira will prioritize tasks from across queues and assign the most important one to the use

Pushing the “Get next task” button will yield the best task from across all relevant work queues, using the following rules:

  1. Higher priority tasks from across queues always go first

  2. Tasks from higher-priority queues go second

  3. The work queue is selected randomly between same-priority work queues

  4. Tasks from a work queue are fetched in order defined by the “Scope (JQL filter)“ (i.e. “ORDER BY” clause)

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