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Creating a Skillset custom field

  1. Select Go to Administration > Issues.

  2. Under FIELDS, select Custom fields.

  3. Click Create custom field. Make sure to select All to view the available field options.

  4. Select the “Skillset” field type and click Next

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  5. Add the details for your field.

    The name you select appears as the custom field's title wherever the field appears. The description appears below the field when creating and editing issues, but not when browsing issues.

  6. When you have entered the field details, select Create.

  7. Add the new custom field to one or multiple screens by ticking the corresponding box and click Update.

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After creating the field you will be prompted to associate the new field to your Issue Screens. This defines where your issue Skillset will be displayed

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We recommend associating your Skillset field with a “Default Issue Screen” or any other screen that you use to define the main issue view (how user sees the issue when opening issue page)

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After creating one or more Skillset fields you can start specifying skill requirements for your tasks by simply clicking the Skillset field on any of the issue screens:

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Querying issues by experts or skill requirements with JQL

You can refer to query by both skill requirements (“Worker Skillset.Skills”Skillset” IN (“Skill 1”, “Skill 2”)) or qualified experts (“Worker Skillset.Experts”Skillset” ~ “User Name”) in JQL to only get issues that match a certain expert.This can be used to design personalized dashboards or automation:

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