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What’s the problem with manual assignments?

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Info

You can set up multiple work queues and attribute them to users via user groups (i.e. Only users that are both in “Group A” and “Group B” will get tasks from “Work Queue 1”).

Pushing the “Get next task” button will yield the best task from across all relevant work queues, using the following rules:

  1. Higher priority tasks always go first

  2. Tasks from higher-priority queues go second

  3. The work queue is selected randomly between same-priority work queues

  4. Tasks from a work queue are fetched in order defined in by the “Scope (JQL filter)“ (i.e. “ORDER BY” clause)

As opposed to personalized assignments, the “Get next task” approach is simple to use, autonomous, objective, and simply more relaxing for many. It is common preference to be able to do the work that they enjoy\ and be efficient without having to talk to the manager or team members.

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