Replacing the direct links between Issues and Users with the skills “currency”, allows us to view Issues and their skill requirements as “Demand” and Users and their skills as “Supply”. This simple abstraction adds a whole new dimension to your analytics - insights obtained from matching Supply and Demand can power your planning and decision-making on both fronts.
You can now accurately estimate the demand for expertise ad-hoc, and match it with your team skills supply. The Analytics dashboard will highlight the gaps, powering your HR decisions, be it training, hiring, documentation, or teams reorganization. You can use it to analyze past, present, or future demand, an entire organization or a specific project or feature, or even scope it to a particular user or user group via JQL.
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